1. Can the drilling machine perform tapping work as well?
Our drilling machine is meticulously crafted with precision to excel exclusively in drilling tasks and is not designed for tapping operations. holes.
2. Is the spacing on the machine adjustable?
Certainly! The machine offers adjustable spacing to perfectly accommodate a variety of drilling needs.
3. Is the cutting tool prone to breaking easily?
Rest assured, the cutting tool is engineered for durability and longevity when used correctly, minimizing the risk of breakage.
4: What information is necessary if a non-standard machine is required?
To ensure we meet your specific needs, please provide us with the following details:
1: A detailed drawing or blueprint of your product.
2: Physical samples of your product, if available.
3: Exact dimensions including height, width, and thickness of your product.
4: The minimum and maximum range for the holes you require.
5: Specifications of the material's thickness and width, along with the number of drilling and tapping holes required.
5: Can non-standard machines perform both tapping and drilling operations?
YES, indeed they can! Our non-standard machines are versatile, expertly handling both tapping and drilling tasks with ease.
6. What are your payment terms?
To activate the contract, a 40% deposit is required post-signing. This deposit brings your contract into effect and initiates production.
7. How is the production arranged?
Once the deposit is received, mass production is initiated promptly. Typically, CNC milling machines are completed within a span of 20 days, while automatic drilling and tapping machines are ready within 15 days.
8. What type of packaging do you use?
To ensure your product arrives in pristine condition, we recommend packaging in sturdy wooden boxes, effectively preventing any potential damage during transit.
9. What should be done during the acceptance check?
Upon receipt of your items, conduct a thorough inspection: Check for any damage to the packaging, signs of leakage, and product condition. Confirm that the quantity and accessories are as ordered and that all machine details align with your specifications. In the event of any discrepancies, please capture images and reach out to us immediately.
10. What is the warranty period?
We proudly offer a one-year warranty. Within this period, we provide complimentary replacement components for any unintentional damages. Our commitment extends beyond the warranty with lifelong maintenance services. Post-warranty, customers are responsible for the costs of components and shipping.
Should you require, we offer on-site debugging and training services, which are subject to additional fees. Customers need to cover airfare between China and the destination, as well as provide free accommodation and meals for our technicians.
The comprehensive 12-month warranty begins the day the machine is delivered. In the event of a malfunction, our engineers will be dispatched to your facility within 24 hours of notification. We continue to provide maintenance support even after the warranty period. Each CNC machine includes detailed English operation and maintenance manuals.
11. Do you offer OEM services?
Absolutely! We welcome purchase orders that incorporate customers' brands or trademarks, ensuring seamless integration with your brand identity.
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