1. Can the drilling machine also be used for tapping?
The drilling machine is specifically designed for drilling purposes only, and is not equipped for tapping operations. holes.
2. Can the machine's spacing be modified?
Absolutely, the machine's spacing can be tailored to accommodate a wide range of operational needs.
3. Is there a high likelihood of the cutting tool breaking?
When used correctly, the cutting tool is built to be highly durable and resistant to breakage.
4. What details are needed if we require a custom machine?
Kindly provide the following specifications to us:
1. The detailed drawings of your product.
2. Samples representing your product.
3. Measurements including the product's height, width, and thickness.
4. The specified maximum and minimum dimensions of the holes.
5. The material's dimensions, along with the required number of drill and tap holes.
5. Are custom machines capable of both drilling and tapping?
Yes, they are designed to perform both tasks efficiently.
6. What are the payment terms?
To initiate the contract, a 40% deposit is needed upon signature, activating the agreement.
7. How is production scheduled?
Production begins as soon as the deposit is received. Typically, CNC milling machines are ready in 20 days, while automatic drilling and tapping machines are completed within 15 days.
8. How is the packaging handled?
For optimal protection during transit, we recommend using wooden box packaging to prevent any potential damage.
9. What should be included in the acceptance check?
Upon product receipt, conduct a thorough inspection: Check for packaging integrity, potential leakage, and any damage; Confirm that the quantity and accessories match your specifications; Verify all machine details. Should any issues arise, please document them with photographs and contact us without delay.
10. What is the warranty period?
We provide a comprehensive one-year warranty. Should components fail without intentional damage, replacements will be sent at no cost. Additionally, we offer lifelong maintenance services. Post-warranty, customers will be responsible for the cost of parts and shipping.
We offer on-site debugging and training for our clients, subject to additional fees. Clients are expected to cover airfare between China and the destination, and provide complimentary lodging and meals for our technicians.
The 12-month warranty period starts on the day the machine is delivered. For any malfunctions, our engineers will be dispatched to your site within 24 hours of notification. Maintenance support continues beyond the warranty, and each CNC machine includes comprehensive English manuals for operation and maintenance.
11. Do you offer OEM services?
We welcome purchase orders that request branding or trademarks specific to the customer's requirements.
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